CUSTOMER FEEDBACK

We endeavour to provide a quality leisure service in a safe and clean environment and actively encourage customer feedback.

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Customer Feedback

Your Visit to the Centre

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COMMENTS

“Went to a taster rock climbing session and by a stroke of luck, the other people who booked didn’t show up. More fool them. Not only was I spoilt with a 1-1 session, I LOVED it! The instructor Owen was fantastically helpful, charismatic and positive plus the whole atmosphere and ethos of the place was welcoming and friendly. Have booked for the beginners course already with a discount for attending the taster. Win.
So to the people who didn’t turn up; thank you and more fool you.” August 2019
Anon.
Our session was hosted by a guy called ‘Sonny’ who was excellent at taking our session. There was 4 of us booked in for the session and we all didn’t stop climbing for the full hour under Sonny’s excellent instruction, he was great to learn from and kept us all entertained for the full hour with some great tips, tuition and stories. I would like to think Sonny could receive some form of reward for his great work at the XC and considering we were the last session of the day he was as enthusiastic as ever and couldn’t have done more to make our experience a great one! June 2019
JC
My daughter had the best time today at XC for her party. Her instructor on the climbing wall was called John and he was absolutely brilliant, just wanted to say!. Like, really fantastic. February 2019.
VD
Excellent instructors, well trained and really friendly. So much better than clip n climb! Really challenging and great for coordinating and core strength. March 2019
MT
The staff are fantastic, so friendly and helpful. The venue is always clean and had a great range of activities catering for a wide range of ages. The food is nice but takes ages so best to use one of the many options next door to the XC instead if you are in a rush. We go every week (more in school holidays) for climbing. The indoor climbing wall is fab and the teachers are lovely. Cannot recommend it highly enough!
NB
We just wanted to say thank you very much for a super party yesterday. He loved it. The instructors were great – I thought they handled the boys really well; and everyone had a great time.

We will be back! Thanks again. March 2019

CL